Shipping, Exchange and Return
We love to get it right for you, every single time you trust us with your purchase. We want you to have a hassle-free purchase experience.
We assure you that all products sold on SUTI are new and 100% genuine. unlikely any merchandise you have bought from us is not received in good condition, damaged or defective.
Customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with the bills/invoices provided.
A possible resolution could be Replacement, Exchange or Refund.
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described’, you may request a replacement at no extra cost.
- Returns are covered by the 15 Day Replacement Guarantee.
- The customer needs to intimate SUTI within 15 days of receipt of goods about the reason for seeking refund.
- Replacement is subject to the availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.
- We have tied up with different online portals also. if your purchase our products from our site, we only can provide a refund and exchange. Please ref the same.
- After confirmation of order from our customer support team, products are couriered within three business working days or refer to the product description in case of made-to-order products.
- Information regarding the tracking detail can provide on the official link. our team will communicate with the customer till they received the goods.
- Delivery charges vary depending on the value of the shopping cart. We charge shipping charges for each order below or equal to Rs 999/-. There is no shipping charge for orders having value greater than Rs 1000/-.
Reverse pick up - You can either call our Support Number or Email Us at our link within 15 days from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by email.